F . A . Q
HOW DO YOU SHIP?
ALIVE™ ship via USPS (domestic) and DHL (worldwide). We provide shipping confirmation and tracking number via email the day your order ships. The cost of shipping is calculated when you check out, which is based on your destination country and zip code.
For more information, please read our Shipping Policy.
WHAT IS THE RETURN POLICY?
ALIVE™ buyers can return any unopened products within thirty (30) days from the date of delivery for a full refund or exchange.
ALIVE™ do not offer refunds to opened products.
HOW DO I CHECK MY WARRANTY RECORDS?
To check your warranty records, please visit My Warranty.
For further assistance, please click Here to contact us. Our specialist will give you the necessary help and support.
DEFECTIVE ITEMS
If an item is found to be defective within 14 days of purchase, you are eglible and covered by the qualified warranty program.
To check your warranty record, please visit My Warranty.
For further assistance, please click Here to contact us. Our specialist will give you the necessary help and support.
HOW DO I RESET MY PASSWORD?
You can reset your password by clicking Here. Type in the email you used to register your account and then click "confirm". Our system will send you an email to reset your password.
I WANT TO CANCEL MY ORDER BUT IT HAS ALREADY BEEN PICKED UP
Unfortunately we are unable to cancel your order once it has been picked up by our delivery partners. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order.
HOW DO I REMOVE THE SLEEVE TUBE?
According to our design, the sleeve tube is a separated component. To remove the entire sleeve tube from Alive One, bend your fingers like a fish hook. Feel the gaps of the tube wall. Pull it out with strength.
HOW DO I GET AN EXTRA SLEEVE TUBE
Simply click Here to buy an extra / new sleeve tube for your "Alive One".
HOW DO I UNSUBSCRIBE TO THE NEWSLETTER?
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter email.
HOW CAN I CONTACT YOU?
You can Contact Us on our website or email us with [email protected].
Our office hours are as follows (excluding holidays) :
Mon - Fri
Sat - Sun
U.S.C. COMPLIANCE NOTICE
This site contains descriptions and images of a sexual nature and is intended for adult audiences only. By entering this site you confirm ou are 18-years of age or older; of legal age to view sexually explicit materials in your local jurisdiction; and wish to be exposed to such materials. We do not and will not knowingly collect information from any person under the age of 18 and must be over 18 to shop on our website.